Orders and returns

You have 30 days from the date you receive your order to return an item.

All items must be new, unworn, in perfect condition, in their original packaging and with all original tags attached.

You do not need to request a return in advance or complete any steps through your account. Simply send the items you wish to return directly to us by following these steps:

1. Prepare your items. Place the garments you wish to return in their original packaging and make sure all original tags are attached.
2. Seal the package. Use the second adhesive strip on the packaging to close it securely.
3. Write our address on the outside of the package:

ALL THAT SHE LOVES (Clara Esteve Studio)
C/ Àngel Guimerà, 2 17251
Calonge (Girona) Spain

4. Send your package. Take it to your nearest post office and arrange the shipment.

Online purchases cannot be returned at physical retail locations.

Yes, return shipping costs are your responsibility, unless you have received a faulty or incorrect item.

In that case, please email us at hola@allthatsheloves.es before sending your package so we can assist you.

Once we receive your return, we will check that the items meet the conditions stated above. Once your return has been approved, we will send you a confirmation email and issue your refund to the original payment method used for your purchase.

Please note that it may take a few days for the refund to appear in your account, depending on your bank.

Please email us at hola@allthatsheloves.es before returning the item so we can advise you on how to proceed.

You can have your order delivered to an address of your choice, such as your home, workplace or another address. We do not deliver to PO boxes.

You can request to cancel your order while it is still being prepared by emailing us at hola@allthatsheloves.es.